Product Details
If you want to custom made please let us know the following sizes:
1.Bust =___inches or cm
2.Waist =___inches or cm
3.Hips =___inches or cm
4.Hollow to floor with shoes on=___inches or cm
5.Height =___inches or cm (from the top of head to floor with shoes on
6.Dress color =___(any color choose or picture show color)
Shipment
When you place an order. Please choose a shipping way and then pay for the order. The usual delivery way to other countries includes DHL, TNT, Fedex, UPS, EMS,etc. If you need it urgently, please contact us directly and we discuss the details of the shipping way. But we cannot guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries which may affect how quickly your product is inspected. Please kindly note that the shipping cost does not include any import taxes, and buyers are responsible for customs duties.
Returns
We do our best to serve our customers so if you have any problems about the item please contacts us as soon as possible. We will refund or exchange the new item to you.
Kindly note that the returned shipping paid by buyers.
Additional return policy details: the dress must be not used, not dirty, not smell.
Feedback
Your satisfaction and positive feedback is very important to us. Please leave good comments and 5 stars if you are satisfied with our items and services. If you have any problem with our items, please do not give us negative feedback immediately, please contact us first. No matter what happens, we believe that we can find a best way to resolve the problem and provide you with the best customers services.
FAQ
Q1: Can I return or cancel the dress if I change my mind ?
A1:Even standard size dresses are made to order for each customers. The custom nature of our dresses means cancellation and return policy is stricter than other items, so it's important to order carefully.
Q2:I am worried about sizing and the exact size and fit of the dress. How can I make sure I order the correct size and fit ?
A2: Compare your unique measurements with our measuring guide, use our made-to-order model which make your allows us to dress based on your exact measurements for a custom-fit dress.
Q3: Can I order this dress in a different style/fabric/length ?
A3:Each dress is carefully tailored to match exactly what you see in the photo. If you have your idea on changing the dress ,please contact with us before ordering .
Q4: Will my dress exactly match the color I see on your website ?
A4:There might be a slight difference between the actual dress's color and what you see in the photo depending on your computer monitor's display settings.
What payment methods can I pay with?
You can pay with Visa, MasterCard, Amex, China UnionPay, Jcb, Diners, Cartes Bancaires, Discover, Electron, Maestro, American Express and Apple Pay as payment methods.
How about returns and exchanges?
We only accept return and refund if products arrived damaged. Please contact us for more.
How many days will my order arrive?
The order time varies according to the country, holiday times, when you order and the density in our stock store. We provide shipping all over the world. Under normal conditions, it is prepared and shipped within 3-5 working days. However, this period can sometimes take up to a week depending on the intensity. After your order is shipped, it is delivered between 15 and 35 working days. This period is affected by holidays and customs density.
Can I order a gift card?
We currently do not accept gift cards. We are working on this and we will switch to this application soon and will let you know as soon as possible! Stay tuned :)
Where can i track my order?
You can track your order from; www.17track.com and https://global.cainiao.com
